Dear,

I sended you a message Friday 21/12. That was the day my package had to be delivered. Because the address was incomplete -the streetname (Waalse Kaai 57) wasn’t mentioned-, B-post wasn’t able do deliver and I could’t arrange it without your permission. 
They were willing to stock my parcel a few days waiting for your sign.
Unfortunately your reaction came too late. That’s why B-post returned the package, which was a Christmas present. I would appreciate if you refund    my money. 
Many thanks in advance.

Best regards,

Annemie Lens